Tasks  |  Principles  |  Technology  |  Personnel

Team competence.

A security control team consists of four, and at certain security check points five employees, who have the following tasks:
  • greeting the passengers and supporting them with putting their belongings onto the conveyer belt of the x-ray machine.
  • Aanalysing the x-ray picture
  • manual inspection of the hand luggage and the identification of specific items
  • female body screening
  • male body screening
Our managers on duty take responsibility of particular requests and unforeseen problems and enable a smooth running of the security check points.
 
Every single step of the security process must be thorough and done in a polite manner. To minimise the number of conflicts with passengers, and to ensure a smooth and quick implementation of the security measures, questions from passengers must be answered objectively and competently. That is no easy task.

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  back 		leeres Bild Therefore continuous on the job training dealing with conflict situations and customer relations is an important part of the training for air security representatives.

The topic number one in airtravel - security is not by chance!